Last updated: [DD Month YYYY]
This Privacy Policy explains how [Company Legal Name], trading as [Brand Name] (“we”, “us” or “our”), collects, uses, stores and protects personal information when you visit our website, submit a transportation request, communicate with our team or use our services.
We are committed to handling personal information lawfully, fairly, transparently and only for legitimate business and service-related purposes.
1. Data Controller
The data controller responsible for the processing described in this Privacy Policy is:
- Legal company name: [Company Legal Name]
- Trading name: [Brand Name]
- Registered address: [Registered Address]
- Company registration number: [Registration Number]
- Email: [privacy-email]
- Telephone: [Telephone Number]
Where services are coordinated through a separate local operating company, partner or supplier, that entity may act as an independent data controller for information it processes under its own legal responsibilities.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect the following categories of personal information:
2.1 Contact information
- Full name
- Email address
- Telephone and WhatsApp number
- Company or organisation name
- Billing or correspondence address
2.2 Journey and reservation information
- Pick-up and destination locations
- Journey date and preferred time
- Flight number and arrival information
- Passenger and luggage numbers
- Requested service and preferred vehicle
- Return journey information
- Additional stops and itinerary details
- Child-seat or accessibility requirements
- Event, corporate or delegation information
2.3 Specialist transportation information
For armored vehicle, secure transportation or other specialist requests, we may collect additional information reasonably necessary to assess, coordinate and safely provide the requested service.
Please do not submit sensitive personal information unless it is specifically requested and genuinely necessary for the service.
2.4 Payment and transaction information
Where payment is required, we may process billing information, transaction references, invoice details, payment status and related financial records. Payment-card information may be processed directly by an authorised third-party payment provider and may not be stored by us.
2.5 Website and technical information
When you use our website, we may collect:
- IP address
- Browser and device information
- Operating system
- Pages visited and interaction data
- Date and time of access
- Referring website
- Cookie and consent preferences
- Security and diagnostic logs
3. How We Collect Personal Information
We may collect personal information:
- Directly from you through our website forms
- By email, telephone, WhatsApp or other communication channels
- When you request, book or receive a transportation service
- From a company, hotel, travel agent, event organiser or person making a booking on your behalf
- From chauffeurs, fleet operators and service partners involved in your journey
- Automatically through website technologies and cookies
- From publicly available sources where permitted by law
If you provide information about another passenger, you must be authorised to do so and should ensure that the passenger is informed about this Privacy Policy.
4. Purposes of Processing
We may process personal information for the following purposes:
- Responding to enquiries and quote requests
- Assessing transportation requirements
- Recommending suitable services and vehicle categories
- Preparing, confirming and managing bookings
- Coordinating chauffeurs, vehicles, routes and meeting points
- Communicating delays, changes and operational information
- Providing customer support
- Processing invoices and payments
- Maintaining financial, tax and business records
- Managing corporate and supplier relationships
- Preventing fraud, misuse and security incidents
- Establishing, exercising or defending legal claims
- Complying with legal and regulatory obligations
- Improving the website, services and customer experience
- Sending marketing communications where permitted and, where required, with your consent
5. Legal Bases for Processing
Depending on the circumstances and applicable law, we may rely on one or more of the following legal grounds:
- Contractual necessity: processing necessary to take steps at your request, provide a quote, confirm a booking or perform a transportation agreement.
- Legitimate interests: operating, protecting and improving our business, communicating with customers, preventing fraud and managing service quality, provided that those interests are not overridden by your rights.
- Legal obligation: processing required by tax, accounting, transportation, judicial or regulatory requirements.
- Consent: where you have given permission for optional cookies, marketing or another specific processing activity.
- Protection of vital interests: where processing is necessary to respond to an emergency affecting a passenger or another person.
- Other processing conditions: any other lawful condition available under applicable data-protection legislation.
6. Who We May Share Information With
We may share information, where necessary and proportionate, with:
- Chauffeurs and fleet operators
- Local transportation and logistics partners
- Hotels, airports, terminals and meeting-point coordinators
- Travel agencies, event organisers and corporate travel departments
- Payment, accounting and invoicing providers
- Website hosting, email, CRM and IT-service providers
- Analytics and cookie-consent providers, subject to your preferences
- Professional advisers, including lawyers, accountants and insurers
- Government authorities, courts or law-enforcement bodies where legally required
- A purchaser, investor or successor in connection with a lawful business transaction
Service providers are permitted to use information only for the relevant contracted or lawful purpose and must protect it appropriately.
7. International Data Transfers
Our services may involve Austria, Türkiye and other requested destinations. Personal information may therefore be processed in or transferred between countries.
Where personal information is transferred outside the European Economic Area or another jurisdiction requiring transfer safeguards, we will use an appropriate lawful mechanism where required, such as an adequacy decision, contractual safeguards or another legally recognised transfer basis.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Responding to and following up enquiries
- Completing bookings and related support
- Maintaining accounting, tax and transaction records
- Resolving complaints or disputes
- Meeting insurance and legal requirements
- Establishing or defending legal claims
Retention periods may vary according to the category of information, the nature of the service and applicable law. When information is no longer required, it will be deleted, anonymised or securely restricted.
9. Data Security
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, loss, disclosure or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. You are responsible for using secure communication methods and protecting access to your own devices and accounts.
10. Your Data-Protection Rights
Depending on your location and the law applying to the processing, you may have the right to:
- Request information about how your personal data is processed
- Obtain access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data in applicable circumstances
- Request restriction of processing
- Object to certain processing activities
- Receive data in a structured and portable format where applicable
- Withdraw consent at any time where processing is based on consent
- Object to direct marketing
- Request information about automated decision-making, where applicable
- Lodge a complaint with a competent data-protection authority
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
11. Exercising Your Rights
To exercise a data-protection right, contact us at:
Please describe your request clearly. We may ask for information reasonably necessary to confirm your identity and protect personal information from unauthorised disclosure.
12. Complaints
You may contact us first so that we can try to resolve your concern. You may also lodge a complaint with the competent supervisory authority in your country.
For processing subject to Austrian or EU data-protection law, the competent authority may include the Austrian Data Protection Authority. For processing subject to Turkish data-protection law, individuals may also use the procedures available under applicable Turkish legislation.
13. Marketing Communications
We will send electronic marketing communications only where permitted by law. You may unsubscribe at any time by using the unsubscribe facility in the communication or contacting us.
Operational messages relating to an enquiry, quotation, booking, payment or journey are not marketing communications and may still be sent where necessary.
14. Third-Party Links
Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. You should review the privacy information provided by the relevant third party.
15. Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can manage optional cookie preferences through the cookie-consent tool made available on our website.
16. Children’s Information
Our website and services are not directed at children acting independently. Transportation for a minor must be requested or authorised by a parent, guardian or other responsible adult.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business operations. The updated version will be published on this page with a revised “Last updated” date.
18. Contact Us
Questions about this Privacy Policy may be sent to:
- Email: [privacy-email]
- Telephone: [Telephone Number]
- Postal address: [Registered Address]